Regulatory

Legal Reality is the trading name of Legal Reality Limited registered in England and Wales as a limited company under number 0835204. The directors of Legal Reality Limited are Gregory Rosen and Ian Rimmer.

Legal Reality Limited is authorised and regulated by the Solicitors Regulation Authority in the United Kingdom under number 591653.

Our professional rules and Code of Conduct are at : www.sra.org.uk

Our VAT registration number is : 162 5821 12

The address for service for Legal Reality Limited is 121 Church Road, Woolton, Liverpool, L25 6HT. Service is not accepted by fax, email or any other form of electronic communication.

Legal Reality Limited maintains compulsory professional indemnity insurance with International General Insurance Company (UK) Limited arranged via The Professional Indemnity Company of Indemnity House, 131 Main Road, Broughton, Chester, CH4 0NR

COMPLAINTS

In the unlikely event that you are not satisfied with the service the firm is providing, please contact our client care solicitor, Gregory Rosen, either by letter at 121 Church Road, Woolton, Liverpool, L25 6HT, by email at info@legalreality.co.uk or by telephone on 0845 139 2200.  Our client care solicitor will provide you with a copy of our full complaints procedure. Our complaints procedure provides details of the categories of person/organisation that are entitled to complain to the Legal Ombudsman, relevant timescales and the possibility of the complaint being concluded by way of Alternative Dispute Resolution (ADR).

If you are still not satisfied, you may be able to complain to the Legal Ombudsman. The Legal Ombudsman will normally only deal with complaints from members of the public, very small businesses, charities, clubs and trusts. Please contact the Ombudsman direct to clarify whether it will consider your complaint. Your complaint must be normally made to the Legal Ombudsman within 6 months of your receiving our final decision on your complaint. You may contact the Legal Ombudsman at :

Legal Ombudsman
PO Box 6806
Wolverhampton
WV1 9WJ
Telephone : 0300 555 0333

E-mail : enquiries@legalombudsman.org.uk
Website : legalombudsman.org.uk

Alternative complaints resolution bodies also exist, who are competent to deal with complaints about legal services, should both you and our firm wish to use such a scheme at the end of our internal complaints procedure process. They provide ADR services. Small Claims Mediation is one such body, details of which can be found at www.small-claims-mediation.co.uk and another is Ombudsman Services, details of which can be found at www.ombudsman-services.org To pursue this process you would have to be a “consumer” namely an individual acting for purposes which are wholly or mainly outside your trade, business, craft or profession.

You can also make a report to the Solicitor’s Regulation Authority (SRA) if you are concerned that there has been a breach of a principle of the SRA Standards and Regulations, or if there is an allegation of dishonesty or discrimination. The SRA can be contacted at :

The Cube
199 Wharfside Street
Birmingham
B1 1RN
Telephone : 0370 606 2555
Website : www.sra.org.uk

The results of our diversity survey as required by the SRA are available upon request.

PRIVACY POLICY

We ask that you read this privacy notice very carefully, as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information, and how to contact us and the supervisory authorities in the event that you have a complaint.

Who we are

Legal Reality Limited collects, uses, and is responsible for certain personal information about you. When we do so, we are regulated under the General Data Protection Regulations and we are responsible as controller of that personal information for the purposes of those laws.

Personal data we collect about you

We set out below the personal data that we may collect in the course of acting for you or advising you.

The personal data we will collect includes your name, address and telephone number, together with information to enable us to verify your identity and also electronic contact details.

In addition we may also collect further data, depending upon the instructions you have provided to us including bank details, National Insurance and Tax information, details of other family members, employment status and related financial employment information, nationality and immigration status and financial information.

How do we collect your personal data?

We anticipate that most of this information will be provided by yourself, although we can obtain certain information from publicly available sources or from third parties, with your consent.

How do we use your personal data?

We would only use your personal information if we have a proper reason for doing so, which would normally be for the purpose of carrying out instructions which you have provided to us in order to undertake legal work on your behalf, to comply with legal or regulatory obligations, or where you have given your consent.

Marketing and promotional offers

It is our intention to provide you with choices regarding personal data uses which relate to marketing and advertising. We may use information that we hold to decide on what we think may be of interest to you or what you may need, and you may receive marketing communications from us if you have requested information, or if we have previously provided legal services to you, as long as you have not opted out of receiving such marketing. We will always get your express consent before we share any of your personal data with any company outside of Legal Reality Limited.

Who we share your personal data with

We would share your personal data with our professional regulators, including the SRA, The Law Society, any professional advisers who we instruct on your behalf which can include barristers or any other experts. Data will also likely be shared with HM Land Registry, Companies House, mortgage providers and insurers and brokers.  We may have to disclose information to other parties and bodies in order to comply with our obligations, although appropriate measures are in place to protect your personal data.

Data retention

Your personal data will be retained for as long as we consider it necessary to fulfil the purposes for which the data was initially obtained. We will not retain data for longer than is necessary for the purpose of our policy. When your file is closed, we will inform you of how long your data will be stored and before your file is sent for storage. Please note that electronic data will be retained for longer than paper files.

Data security

We have in place relevant and appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We limit access to your personal data to only those who have a genuine business need to access it and they will only process your personal data in accordance with our instructions and they are subject to a duty of confidentiality. Procedures are in place to deal with any suspected personal data breach, and we will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

Your legal rights

Under certain circumstances you have rights in relation to your personal data which we can summarise as follows.

You have the right to be provided with a copy of your personal data, the right to require us to rectify any errors, the right to require us to delete in certain circumstances your personal data, the right to require us to restrict processing of personal data in certain circumstances, the right to receive personal data in a structured format in certain situations, the right to object to your data being processed for marketing purposes and in certain other situations to us processing your personal data, and the right not to be subject to a decision based solely on automated processing which produces legal effects concerning you. For more information you can access the guidance from the Information Commissioners Office (ICO)

If you would like to exercise any of these rights, then please contact us using the information contained in this website and addressing your communication to the Information Compliance Manager. If you do so, please supply us with sufficient information to enable us to identify you, along with proof of identity and details of what it is you are requesting.

How to contact us

If you would like to exercise your Data Protection rights, or if you are in any way unhappy with how we have handled your personal data, please contact us using the details set out on our website. If you are not satisfied with our response to any enquiries or complaint, or if you believe our processing of your personal data does not comply with Data Protection Law, you can make a complaint to the ICO whose details are below :

Information Commissioners Office

Wycliffe House
Water Lane, Wilmslow
Cheshire, SK9 5AF

Get In Touch

Legal/Reality
121 Church Road
Liverpool
L25 6HT

Contact Us

T: 0845 139 2200
F
: 0151 428 5399
E: info@legalreality.co.uk

Legal Notice